Reference

Understand the Rules Before You Wager

southernwagers operates where state law permits, and every account is bound by the terms laid out here — covering jurisdiction, data use, account conduct, and how disputes get resolved.

State-dependent accessUnited States accounts onlyPayPal, Venmo, Play+ terms applyAccount conduct policyDispute resolution process
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southernwagers Understand the Rules Before You Wager
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Keep Your Account Secure

Your personal data stays within our platform and is never sold to third parties. We collect what's needed for identity verification, payment processing through PayPal, Venmo, or Play+, and regulatory compliance. You can request a copy of the data we hold on you or ask for it to be deleted — subject to retention obligations required by state gaming law. Here is what that looks like in practice across four areas.

Identity Verification

We verify your identity using the documents you submit at registration. That data is retained as long as state law requires and is used only for compliance and fraud prevention.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to improve site performance. You can manage cookie preferences in your browser settings at any time.

Data Retention and Deletion

Account data is retained for the period required by applicable state gaming regulations. After closure, personal data not subject to a legal hold is deleted on a rolling schedule.

Requesting Changes to Your Record

Submit a data-access or correction request through the Help Center form in your account menu. We aim to acknowledge requests within five business days and resolve them per applicable law.

REACH OUR LEGAL TEAM

Contact Us About Policy or Account Terms

Questions about how these terms apply to your specific account, your state's eligibility status, or a dispute you want to raise before arbitration — bring them to our support team directly. We handle legal and compliance inquiries through the same channels as general account help, so you won't be bounced between departments.

Live Chat Start a live chat from the account dashboard. Our agents can flag legal and compliance questions to the appropriate team while you wait, same session.
Email Support Send a detailed message to our support address for written records. Email is the preferred channel for formal dispute notices and data-request submissions.
Account Help Center Navigate to Help in your account menu to find policy documents, jurisdiction FAQs, and the form used to submit a data-access or deletion request.

Common Legal and Policy Questions from Our Account Holders

These are the questions we hear most often from people reading through the terms for the first time. If yours isn't covered here, live chat or email gets you a direct answer from the team.

Access depends entirely on your state's current online betting and casino laws. We use geolocation at login to confirm eligibility. If your state is not authorized, you will not be able to complete registration or place wagers.

Your account is governed by the laws of the state in which we hold our operating authorization. Any dispute not resolved internally goes to binding arbitration in that jurisdiction, not federal court.

Go to Help in your account menu and submit the data-access request form. We acknowledge submissions within five business days and respond in accordance with applicable state privacy law.

Yes. Each payment rail operates under its own user agreement. When you fund your account through PayPal, Venmo, or a Play+ prepaid card, you are also bound by that provider's terms alongside ours.

Data required by state gaming regulations is retained for the mandatory period, then deleted. Personal data not subject to a legal hold is removed on a rolling schedule after your account closes.

Email our support team with your account ID and a written description of the issue. That creates a paper trail and starts the internal resolution process, which must be completed before arbitration can be initiated.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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